Shipping policy

Shipping Policy

Last Updated: June 11, 2026

Thank you for shopping with us. We are committed to providing reliable and efficient international shipping services to customers worldwide.

Shipping Locations

We currently ship to most countries and regions, including but not limited to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • European Union countries

If your country is not available during checkout, please contact our customer support team for assistance.

Order Processing Time

All orders are processed after payment has been successfully confirmed.

  • Processing Time: 1–3 business days

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, promotional events, or holidays, processing times may be extended.

If there are any issues with inventory availability, payment verification, or shipping information, we will contact you as soon as possible.

Shipping Method

All products are shipped directly from our warehouse in China.

Our shipping process typically includes:

  1. Order fulfillment at our China warehouse

  2. Domestic courier transportation to the international logistics center

  3. International air freight transportation

  4. Final delivery by a local carrier in the destination country

Depending on the destination, we may use one or more logistics partners, including:

  • YunExpress

  • 4PX

  • Yanwen

  • USPS (United States)

  • Royal Mail (United Kingdom)

  • Canada Post (Canada)

  • Australia Post (Australia)

The shipping carrier may vary based on destination, package size, and logistics availability.

Estimated Delivery Times

Estimated delivery times after shipment are as follows:

Destination Estimated Delivery Time
United States 7–15 Business Days
Canada 8–18 Business Days
United Kingdom 7–15 Business Days
Australia 7–15 Business Days
Europe 8–20 Business Days
Other Countries 10–25 Business Days

Please note that delivery times are estimates and may vary due to customs inspections, weather conditions, airline schedules, local carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated automatically at checkout.

Depending on the promotion or destination, we may offer:

  • Flat-rate shipping

  • Weight-based shipping rates

  • Free shipping on qualifying orders

The final shipping cost will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Please allow 24–72 hours for tracking information to become available and update within the carrier's system.

Customs Duties, Taxes, and Import Fees

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT (Value Added Tax)

  • GST (Goods and Services Tax)

  • Customs clearance fees

These charges are determined by the customs authority of the destination country and are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Customs inspections

  • Flight cancellations or airline delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect shipping information provided by the customer

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If a package is returned due to:

  • Incorrect address

  • Incomplete address

  • Incorrect postal code

  • Failed delivery attempts

The customer may be responsible for additional shipping costs associated with reshipment.

Lost, Damaged, or Delayed Packages

If your package is:

  • Lost in transit

  • Delivered damaged

  • Marked as delivered but not received

Please contact us within 7 days of the delivery date or the expected delivery date.

To assist with our investigation, please provide:

  • Order number

  • Photos of damaged items (if applicable)

  • Relevant tracking information

We will work with the shipping carrier to resolve the issue as quickly as possible.

Important Notice

All orders are shipped from our warehouse located in China. International shipments are transported via air freight and then handed over to local delivery partners in the destination country.

Tracking updates may not appear immediately until the package reaches the destination country and is scanned by the local carrier.

Thank you for your patience and understanding.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: uva10086@hotmail.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

Note: This shipping policy complies with common requirements for Shopify stores, international fulfillment operations, and payment providers such as PayPal and Stripe. It is suitable for stores shipping products from China to overseas customers via international air freight.